Business writing is not creative writing! Corporate individuals who either write or proofread written work must understand there is a big difference between old-fashioned business style (generally taught in schools) versus what is expected in modern business correspondence.
Through this interactive workshop using a combination of lectures, exercises and group discussion, participants will pick up quick fact bites that are essential to office correspondence such as reports, emails and minutes.
Upon completion of this workshop, participants will be able to:
- Write effective business correspondence such as reports, email and minutes.
- Proofread and vet business document samples.
- Customise their written work to different reader types.
Essentials of Effective Business Writing
- What is business correspondence?
- Differences between business and creative writing
- Identifying old-fashioned vs modern business writing styles
- Writing skills using the 4 Cs: clear, concise, courteous and correct
Process of Effective Business Correspondence
- Understanding attention span of readers
- Summary writing: 5 Ws & 1H
- Concise writing essentials
- Approaches to writing: voice, direct, indirect and persuasive
- Controlling tone in writing
- Common grammatical errors made in business correspondence
- Identifying reader types
Office Correspondence (Internal and External)
Section A: Reports and Proposals
- Differences between analytical and informational reports
- Ways to organise reports and proposals convincingly
- Delivering reports via set and standard formats: Feasibility reports, internal papers, incident reports, investigation reports, concept papers
Section B: Replying to Emails and Letters
- The four-point plan used in emails and letters
- Phrases to use when replying to general letters of enquiry and to an aggrieved customer
Section C: Minutes of Meeting
- Organisational content structure in minutes of meeting
- Business meeting buzzwords and terms
- Prepare note-taking forms
- Listening comprehension and note-taking skills
- Using the appropriate tone and language
Who Should Attend
Anyone who needs to improve and develop his/her business writing style to communicate effectively with customers, vendors, business associates and co-workers