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HRD & HRM

Building High-Performance Teams in the AI & Digital Workplace - 2nd Run

Trainer: Caroline Josephine Dawson

Today’s workplace is being reshaped by Artificial Intelligence (AI), hybrid work arrangements, digital collaboration platforms, multi-generational teams and rapidly changing business expectations. Technical expertise alone is no longer enough. Leaders and team members must develop adaptability, emotional intelligence, communication agility and the ability to lead people through uncertainty and change.

In increasingly digital and AI-enabled environments, organisations face new challenges:

  • Communication breakdowns across virtual and hybrid teams.
  • Managing different work styles and generational expectations.
  • Building trust and psychological safety in fast-paced environments.
  • Leading teams through digital transformation and constant change.
  • Balancing technology adoption with human connection and empathy.

This highly interactive workshop equips participants with practical strategies to build resilient, collaborative and high-performing teams in today’s evolving workplace. Participants will learn how to strengthen communication, understand diverse behavioural styles, motivate individuals effectively and lead teams with greater confidence in a digital-first world.

The workshop moves beyond simply understanding differences to developing inclusive leadership behaviours, stronger collaboration practices and transformational leadership capabilities that support innovation, engagement and performance.

Learning Outcomes

By the end of the workshop, participants will be able to:

  • Increase self-awareness and emotional intelligence in leadership and teamwork.
  • Understand how AI, digitalisation and hybrid work impact team dynamics and communication.
  • Communicate and collaborate effectively with individuals from diverse backgrounds, personalities, and generations.
  • Apply DISC profiling insights to improve workplace relationships and team performance.
  • Build trust, psychological safety and accountability within teams.
  • Adapt leadership and communication styles to different team members and workplace situations.
  • Motivate and engage team members in fast-changing environments.
  • Strengthen collaboration, resilience and innovation within teams.

Training Methodology

The programme adopts a highly practical, learner-centred and experiential approach. Participants will learn through:

  • Facilitated discussions
  • Real-life workplace case studies
  • AI and digital workplace scenarios
  • Group activities and peer learning
  • Role plays and simulations
  • Self-assessments and reflection exercises
  • Team problem-solving activities

The workshop encourages active participation, collaborative learning and immediate workplace application.

Key Topics

Leading Teams in the AI & Digital Era

  • The changing nature of leadership in today’s workplace.
  • Human skills that remain critical in an AI-driven environment.
  • Challenges of hybrid, remote and digitally connected teams.
  • Building agility, adaptability and resilience in teams.
  • Transformational leadership vs transactional leadership.

Understanding Communication & Behavioural Tendencies

  • Understanding communication styles and workplace behaviours.
  • Enhancing self-awareness and emotional intelligence.
  • Recognising unconscious bias and communication blind spots.
  • Managing communication across cultures and generations.
  • Reading verbal and non-verbal communication cues in physical and virtual settings.

DISC Profiling Application

  • Understanding DISC behavioural styles.
  • Identifying personal leadership and communication tendencies.
  • Understanding team members’ motivations and stress responses.
  • Adapting communication approaches to different personality styles.
  • Using DISC to improve collaboration, feedback and conflict management

Building High-Performing Teams

  • Characteristics of high-performing teams in modern workplaces.
  • Building trust, accountability and psychological safety.
  • Encouraging collaboration, innovation and shared ownership.
  • Managing conflict constructively.
  • Strengthening engagement in hybrid and remote teams.

Team Dynamics

  • Applying Tuckman’s Model of Team Development.
  • Understanding team maturity and development stages.
  • Managing resistance and navigating workplace change.
  • Building resilient and future-ready teams.

Situational & Transformational Leadership

  • Understanding different leadership approaches.
  • Adapting leadership styles based on team members’ competence and commitment levels.
  • Coaching and empowering team members effectively.
  • Motivating different personalities and generations.
  • Leading with influence, empathy and authenticity.

Practical Workplace Applications

  • Giving constructive feedback and managing difficult conversations.
  • Handling workplace misunderstandings and communication breakdowns.
  • Leading productive team discussions and meetings.
  • Improving collaboration in digital and cross-functional teams.
  • Action planning for immediate workplace application.

Who Should Attend

  • Team Leaders
  • Supervisors
  • Managers
  • Executives leading project teams
  • Emerging leaders and high-potential employees
  • Professionals managing diverse, hybrid or cross-functional teams

It is especially valuable for organisations navigating digital transformation, AI adoption and evolving workplace dynamics while seeking to strengthen leadership effectiveness and team performance.

Register Online or Download Registration Form and email to info@kcacademy.com.sg

Complete registration form below and submit.

Look out for confirmation email with soft copy invoice.

Remit payment by PayNow Corporate (UEN no. 201100115H), bank transfer, cheque or cash to KC Academy Pte Ltd.

Look out for reminder email closer to workshop date.

Workshop Dates

Participant Details

Contact Person

* Upon receipt of registration, any cancellation must be confirmed in writing, and will be subject to a 10% administrative charge. If notice of cancellation is received less than 5 working days before the course date, or if participant fails to show, participants will be invoiced for the full fee. However, substitutes will be allowed. KC Academy Pte Ltd reserves the right to cancel/postpone the event or change the venue/date/time of the workshop in view of unforeseen circumstances. By clicking SUBMIT, you agree to our collection, use and/or disclosure of your personal data to the extent necessary to process your request and provide you with this service.