Effective Interpersonal Skills in Managing Employees

Trainer: Gregory Chua

As people come in many different shapes and sizes, with different characteristics and personalities, managing them has always been a challenge to many supervisors and managers. Ineffective communication between management and staff often results in low morale, thus affecting the overall productivity and growth of the company.

In this workshop, participants will learn to understand and how to manage their staff more effectively, as well as in dealing with the various day-to-day situations that arise in the office environment.

Key Topics

Understanding the role of a Supervisor/Manager
- The different roles and responsibilities of a supervisor/manager

Causes of conflict
- What influences a person’s behaviour and potential causes of conflict - Thoughts + Feelings = Behaviour

Listening skills
- In-&-out listening, literal listening and empathetic listening

Types of leadership
- The various types of leadership - autocratic, democratic and delegative

Signs of a "de-motivated" staff
- What are the signs to look out for in a "de-motivated" staff - declining job performance, negative work attitude, withdrawn behaviour

SMART Goals
- Specific, Measurable, Attainable, Realistic and Timely

Managing difficult employees
- Manage and supervise assertively through verbal and non-verbal communication, as well as dealing with under-achievers

Disciplinary problems
- Examine the causes of disciplinary problems and how to manage them

Who Should Attend

This workshop is highly recommended for all staff in management and supervisory positions, as well as for those being groomed to management positions