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Soft Skills

Effective Negotiation Skills - 27th Run

Trainer: Koh Thong Joo

Robust negotiation skills are essential for transforming workplace interactions, fostering effective collaboration and achieving optimal outcomes across all job functions: customer service, operations, finance and IT, amongst others.

By employing strategic negotiation frameworks, we not only resolve conflicts and acquire resources, but also cultivate mutually beneficial agreements, leading to enhanced communication and deepened empathetic understanding.

During the workshop, you will learn to:

  • Avoid costly negotiation pitfalls and mistakes
  • Gain a powerful understanding of negotiation framework to enhance your leverage
  • Apply key negotiation strategy and techniques to secure favourable results
  • Effectively probe and understand others’ needs and baselines
  • Apply psychological techniques to maximise your negotiation gains
  • Practise your negotiation skills in a variety of real-world scenarios

The workshop is designed to deliver maximum results through experiential learning, case studies, group discussions, video, self-reflection and translation into actual action plans that can be applied immediately at work.

Key Topics

Mastering Negotiation Fundamentals

  • Discover the essential role of negotiation skills in every job function
  • Learn and apply a robust negotiation framework to ensure positive outcomes

Strategic Negotiation Preparation

  • Use the negotiation checklist to systematically prepare for negotiation
  • Understand the most crucial factor to maximise your negotiation success

Learn Key Negotiation Concepts and Techniques

  • Choose the optimal negotiation strategy for specific situations
  • Employ effective tactics to steer negotiation towards your objectives

Leveraging Psychological Techniques in Negotiation

  • Apply effective psychological techniques to enhance your negotiation position
  • Utilise influence tactics to manage and shape expectations

Conducting Successful Negotiation

  • Build strong rapport and trust through skilful communication
  • Probe and understand counterpart's needs using the ACES technique

Achieving Win-Win Negotiation Agreement

  • Recognise crucial signs to determine the appropriate time for closure
  • Execute pivotal closure step to solidify a win-win agreement

Who Should Attend

This workshop is designed for anyone who wants to empower their career by mastering negotiation, securing vital resources and driving impactful results.

Register Online or Download Registration Form and email to info@kcacademy.com.sg

Complete registration form below and submit.

Look out for confirmation email with soft copy invoice.

Remit payment by PayNow Corporate (UEN no. 201100115H), bank transfer, cheque or cash to KC Academy Pte Ltd.

Look out for reminder email closer to workshop date.

Workshop Dates

Participant Details

Contact Person

* Upon receipt of registration, any cancellation must be confirmed in writing, and will be subject to a 10% administrative charge. If notice of cancellation is received less than 5 working days before the course date, or if participant fails to show, participants will be invoiced for the full fee. However, substitutes will be allowed. KC Academy Pte Ltd reserves the right to cancel/postpone the event or change the venue/date/time of the workshop in view of unforeseen circumstances. By clicking SUBMIT, you agree to our collection, use and/or disclosure of your personal data to the extent necessary to process your request and provide you with this service.