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HRD & HRM

Handling Workplace Anger and Conflict

Trainer: Jolynn Chow

The workplace can provoke anger, as you work with people with different values,
beliefs, objectives, priorities and behaviours.

Anger, whether it is your own or other people’s, can work for or against you. You need
to know when anger can be beneficial, and when it is starting to become unhealthy
and destructive.

Conflict, usually (but not always) the cause of anger, has its value in a workplace
setting. If managed properly, conflict can bring people closer together and foster better working relationships.

However, if it is not well managed, resentment and anger can arise. If left to fester,
these can have a negative impact on performance results and the health of individuals.

Key Topics

What is Anger?
• The many faces of anger
• What causes anger?
• How do you express anger?
• How do you handle other people’s anger?
• The two sides of anger

Ways to Handle Anger
• Suppressing anger
• Becoming aggressive
• Withdrawing
• Being assertive
• Letting it go

Critical Points in Conflict Management
• Understanding conflict
• Must you always manage conflict?
• Obstacles that block effective conflict-handling
• Critical success factors in conflict management

Handling Conflict at Work
• Avoiding common pitfalls in conflict handling
• Using a conflict handling approach

Who Should Attend

Managers, supervisors, leaders and any employee who deals with conflict or difficult situations, especially those in customer service, HR or high-pressure roles

Register Online or Download Registration Form and email to info@kcacademy.com.sg

Complete registration form below and submit.

Look out for confirmation email with soft copy invoice.

Remit payment by PayNow Corporate (UEN no. 201100115H), bank transfer, cheque or cash to KC Academy Pte Ltd.

Look out for reminder email closer to workshop date.

Workshop Dates

Participant Details

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* Upon receipt of registration, any cancellation must be confirmed in writing, and will be subject to a 10% administrative charge. If notice of cancellation is received less than 5 working days before the course date, or if participant fails to show, participants will be invoiced for the full fee. However, substitutes will be allowed. KC Academy Pte Ltd reserves the right to cancel/postpone the event or change the venue/date/time of the workshop in view of unforeseen circumstances. By clicking SUBMIT, you agree to our collection, use and/or disclosure of your personal data to the extent necessary to process your request and provide you with this service.