Keys To Instant Rapport - Effective Communication for Better Working Relationships - 2nd Run

Trainer: Caroline Josephine Dawson

We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and be assertive with anyone!

At the end of this workshop, participants should be able to:

• Understand others' communication styles and how to customise one’s communication style in people relationships.
• Identify communication barriers.
• Understand the importance of effective assertive communication at the workplace.

The approach to delivering the workshop is hands-on and skill-based throughout. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include facilitator’s short input, group exercises and feedback, self-assessments, brainstorming, role plays and case studies related to real life applications.

Key Topics

Part One: Assertive Fundamentals

• Fundamentals of assertive behaviour
• What is assertiveness?
• A self-test: How assertive are you now?
• Assertiveness vs aggressive communication
• Your right to be assertive
• Roadblocks to assertiveness

Part Two: Becoming an Assertive and Persuasive Communicator for Instant Rapport

• 4 different communication styles
• Understanding body language and assertiveness
• Language patterns for increased rapport and influence
• Watching your tone in language

Part Three: Putting Assertiveness to Work

• Assertiveness - 5 keys to better working relationship
• Speaking assertively and listening emphatically

Who Should Attend

Anyone who wants to develop their assertive skills as well as hone their communication skills to achieve better working relationships