Practical Strategies for Preventing and Managing Workplace Conflicts

Trainer: Gregory Chua

Very often, minor grievances and miscommunication in the workplace, if left unaddressed, can lead to potentially explosive situations. Is there any disquiet in your organisation that you may or may not be aware of?

In this informative and interactive 1-day workshop, participants will uncover insightful and valuable tips in learning how to spot, contain and manage potential conflict situations through actual case studies.

At the end of this workshop, participants will:

• Learn to "think out of box"
• Find out what causes conflict
• Understand the benefits to conflict
• Learn how to react to conflict
• Learn dispute and conflict resolution techniques
• Find out how to handle different emotional situations
• Understand how crisis management works

Key Topics

Causes of conflict
- Discover what are the external and internal causes of conflict, how and when conflict arises

Benefits of conflict
- Conflict may not be bad - some benefits that conflict can bring about

Reactions to conflict
- Look at some of the different possible reactions to conflict when it arises and how to manage them

Dispute/Conflict resolution
- Learn the 6 steps of dispute and conflict resolution

Handling different emotional situations
- Get tips on how to handle various emotional situations such as anger, silence, threats and gossip, etc.

Crisis management
- Learn crisis management strategies and the factors influencing it

Who Should Attend

This workshop is suitable for all staff who are involved in the management (especially junior to mid level supervisors) of staff with different cultural and racial backgrounds, as well as foreign nationalities