Essentials of Email Writing & Etiquette - 54th Run

Trainer: Bryan Martin

This workshop introduces simple yet effective ways to create email messages that get results! Whether you're writing an email message to a co-worker or responding to a customer, this workshop will cover the techniques of good email writing as well as understanding proper email etiquette.

Participants will discover how to:

• Organise their thoughts & write effective email messages
• Understand the importance of good email etiquette
• Apply proper email etiquette & format
• Write emails the way that business people read them
• Improve readability in their email messages
• Tailor their email messages to their audience
• Capture the reader's attention upfront
• Make a positive impression with their writing
• Express themselves effectively through emails
• Employ concise writing techniques when emailing
• Use the right tone & style when writing emails
• Write, edit & proofread the email messages

Key Topics:

Introduction

• Understanding the fundamentals of good business communication
• The role that emails play today in business
• Business language today
• Barriers to effective communication

Etiquette & Format of Emails

• Parts of an email message
• Dos & Don'ts of email writing
• Form & structure of emails
• The correct usage of emails
• Understanding email etiquette & form
• Observing basic email etiquette

Basic Elements of Writing Emails

• Remembering the ABCs of effective writing
• Concise writing techniques
• The KISS methodology
• Adapting your message to your audience purpose

Writing the Email Message

• Strategies for delivering good & bad news through emails
• The 3-step writing process
• Organising & composing your email message
• Creating effective sentences
• Developing coherent paragraphs
• Determining & setting of tone when writing
• The 5Cs of food email messages
• Modern business writing usage
• Adding impact to business email messages

Who Should Attend

Anyone who wants to improve his/her email writing skills to communicate effectively with customers, vendors, business associates and co-workers

Register Online or Download Registration Form and email to info@kcacademy.com.sg